Help Desk Technician, Level 1 - Youngstown, Ohio, Job #4266

Company Name:
Start date: ASAP
Minimum salary: 31000.00 USD
Maximum salary: 41000.00 USD
Salary period: Annual
Help Desk Technician, Level 1, Job #4266, Youngstown, Ohio, Job #4266
Our client is currently seeking a Help Desk Technician to handle first tier customer support issue.
Associates Degree 1-2 years in a technical support related role Experience working in IT support role (helpdesk, Tier 1 or 2) Effective communication, written and telephone skills Ability to prioritize with a sense of urgency Microsoft environment experience
Key Responsibilities:
Troubleshoot issues an act as a liaison between customers and account managers Determine the root causes of issues and deliver problems resolutions Create work requests/tickets as needed and direct the request to the proper resource for ticket for resolution Answer routine questions regarding product features, set-up, outages and component level problems Follow up with customers and internal departments on problem resolutions Maintain documentation for issue resolution Accessible during the on-call period to resolve issues that occur outside of normal business hours, as needed
Must reference Help Desk Technician Job #4266 when applying to this position and email your resume
Due to the large amount of resumes we expect to receive only the most qualified candidates will be contacted. We will retain all other resumes for any applicable future job opportunities.
Integrity Technical Services, Inc. does not charge a fee for finding anyone a job.
Integrity Technical Services is an Equal Opportunity Employer.

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