Beverage Server

Company Name:
Penn National Gaming
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
Providing personalized service and uses guest name
Resolving service problems according to guidelines
Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
Promoting casino events and programs
Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests
Providing service of complimentary beverages including coffee and water
Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.
Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Maintaining clean and stocked workstation
To be successful in this position it will require the following skill set:
Must be 21 years of age
High school diploma or equivalent
Read, write legibly, understand and speak English
Excellent customer service/communication skills
Count money and change correctly
Know or is able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
Able to tolerate noise and bright lights
Able to work at a fast pace in often crowded/noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:
Penn National Gaming is more than you may realize. We have properties throughout the United State and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we''re about!
Equal Opportunity Employer
Job ID: 2014-20148
Casino Property: Hollywood Gaming at Mahoning Valley
Location: US - OH - Youngstown
Posted Date: 7/11/2014
Position Type: ..
Category: Food and Beverage

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