Customer Scheduling Coordinator
Window World of Penn/Ohio Window World of Penn/Ohio Boardman, OH Boardman, OH Full-time Full-time $13 - $16 an hour $13 - $16 an hour 1 day ago 1 day ago 1 day ago Benefits/Perks Competitive, biweekly pay Performance based raises Retirement Plan (401K) Major Medical Insurance Dental/Vision Insurance Colonial Life Insurance Policies Paid time off Paid Holidays Family culture Job
Summary:
Window World Customer Contact Coordinators (CCs) work with both current and future customers in a variety of tasks.
Day-to-day, CCs will manage a high volume of inbound/outbound calls and work to schedule appointments and record customer data.
CCs also transfer to other departments to ensure customers get to the correct place.
CCs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
Role and
Responsibilities:
At Window World, we take pride in our customer service! As the Window World of Youngstown Contact Coordinator, you will be responsible for the following:
Handle inbound and outbound calls using proper phone etiquette.
Maintain knowledge of products, policies, and services of the organization.
Convert customer inquiries from phone, email, and text into in-home sales appointments.
Manage multiple Window World locations in one system.
Accurately create and update customer information and leave notes in a CRM.
Follow standard operating procedures.
Maintain a well-organized and professional workspace.
Work as a team to get the work for the day handled.
Additional Notes:
Window World Penn-Ohio is a replacement window company.
We also have products including doors and siding.
We value our customers and are dedicated to serving them.
All responsibilities above should be held at a top-level standard and level of professionalism.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Window World Customer Contact Coordinators (CCs) work with both current and future customers in a variety of tasks.
Day-to-day, CCs will manage a high volume of inbound/outbound calls and work to schedule appointments and record customer data.
CCs also transfer to other departments to ensure customers get to the correct place.
CCs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
Role and
Responsibilities:
At Window World, we take pride in our customer service! As the Window World of Youngstown Contact Coordinator, you will be responsible for the following:
Handle inbound and outbound calls using proper phone etiquette.
Maintain knowledge of products, policies, and services of the organization.
Convert customer inquiries from phone, email, and text into in-home sales appointments.
Manage multiple Window World locations in one system.
Accurately create and update customer information and leave notes in a CRM.
Follow standard operating procedures.
Maintain a well-organized and professional workspace.
Work as a team to get the work for the day handled.
Additional Notes:
Window World Penn-Ohio is a replacement window company.
We also have products including doors and siding.
We value our customers and are dedicated to serving them.
All responsibilities above should be held at a top-level standard and level of professionalism.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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