Customer Scheduling Coordinator
Quick Apply Full-time 1 hour ago Full Job Description JOB SUMMARY Window World Customer Contact Coordinators (CCs) will work with both current and potential customers in a variety of tasks.
Day-to-day, CCs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data.
CCs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, selecting and expediting the best solution, and following up to ensure a resolution and customer understanding.
CCs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
ROLE AND RESPONSIBILITIES At Window World, we take pride in our customer service! As the Window World of Youngstown Contact Coordinator, you will be responsible for the following:
Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products, policies, and services of the organization.
Convert customer inquiries from various communication channels into in-home sales appointments.
Schedule sales appointments with both customers and Window World team.
Managing multi -location calendars for our Window World design consultants.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Accurately create and update customer accounts and input records of customer interactions into CRM.
Follow standard operating procedures.
Prepare customer service call reports for management.
Maintain a well-organized and professional workspace.
Provide assistance with training and orientation for other team members as assigned.
BENEFITS/PERKS Competitive, biweekly pay.
Retirement Plan (401K) Major Medical Insurance Dental/Vision Insurance Colonial Life Insurance Policies Paid time off.
Paid Holidays.
Family culture.
ADDITIONAL NOTES Window World Penn-Ohio is a replacement window company.
We also have products including doors and siding.
We value our customers and are dedicated to serving them.
All responsibilities above should be held at a top-level standard and level of professionalism.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Day-to-day, CCs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data.
CCs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, selecting and expediting the best solution, and following up to ensure a resolution and customer understanding.
CCs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
ROLE AND RESPONSIBILITIES At Window World, we take pride in our customer service! As the Window World of Youngstown Contact Coordinator, you will be responsible for the following:
Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products, policies, and services of the organization.
Convert customer inquiries from various communication channels into in-home sales appointments.
Schedule sales appointments with both customers and Window World team.
Managing multi -location calendars for our Window World design consultants.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Accurately create and update customer accounts and input records of customer interactions into CRM.
Follow standard operating procedures.
Prepare customer service call reports for management.
Maintain a well-organized and professional workspace.
Provide assistance with training and orientation for other team members as assigned.
BENEFITS/PERKS Competitive, biweekly pay.
Retirement Plan (401K) Major Medical Insurance Dental/Vision Insurance Colonial Life Insurance Policies Paid time off.
Paid Holidays.
Family culture.
ADDITIONAL NOTES Window World Penn-Ohio is a replacement window company.
We also have products including doors and siding.
We value our customers and are dedicated to serving them.
All responsibilities above should be held at a top-level standard and level of professionalism.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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