Medical Support Assistant (Lead)
Monitors and makes work assignments Provides input on performance Resolves daily workplace issues and maintains efficient workflow Assuring coverage of all areas of responsibility Conducting ongoing reviews to ensure quality of work Ensuring accurate and timely scheduling of appointments Providing guidance to staff members to include changes in policies and procedures Distributing and balancing workload Creating and maintaining employee work schedules Orienting and providing on-the-job training for new and current employees Ensuring all training requirements are met Organizing the work structure of his/her assigned areas Acting as liaison between MSA and staff in order to resolve day to day conflicts Work Schedule:
Monday through Friday, 8:
00am - 4:
30pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement,06/09/2020 Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and/or Education (1) Experience. Six months of experience that demonstrates the applicant's ability to perform the work or provides an understanding of the work; or (2) Education. One year above high school that included at least 6 semester hours in health care related courses such as sterile processing, nursing assistant, hospital corpsman, and operating room and surgical technician courses or other courses related to the position; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable Grade Determinations:
Specialized Experience GS-07:
You must possess one year of specialized experience equivalent to the GS-06 level in the Federal service to qualify for GS-07 level. Specialized experience is defined as experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the Lead Medical Support Assistant. Examples of specialized experience include but are not limited to scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring a patient scheduling electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other hospitals; performing basic eligibility, establishing clinic profiles, co-pays and preauthorization requirements for specific coverage; participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines; participating and providing input in problem solving on operational issues or procedures in team meetings; performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to ensure continuity of care. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training References:
VA Handbook 5005/53, Part II, Appendix G45 Physical Requirements:
Applicant must possess the ability to do light lifting, under 15 pounds, and have use of fingers.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday through Friday, 8:
00am - 4:
30pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement,06/09/2020 Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and/or Education (1) Experience. Six months of experience that demonstrates the applicant's ability to perform the work or provides an understanding of the work; or (2) Education. One year above high school that included at least 6 semester hours in health care related courses such as sterile processing, nursing assistant, hospital corpsman, and operating room and surgical technician courses or other courses related to the position; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable Grade Determinations:
Specialized Experience GS-07:
You must possess one year of specialized experience equivalent to the GS-06 level in the Federal service to qualify for GS-07 level. Specialized experience is defined as experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the Lead Medical Support Assistant. Examples of specialized experience include but are not limited to scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring a patient scheduling electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other hospitals; performing basic eligibility, establishing clinic profiles, co-pays and preauthorization requirements for specific coverage; participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines; participating and providing input in problem solving on operational issues or procedures in team meetings; performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to ensure continuity of care. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training References:
VA Handbook 5005/53, Part II, Appendix G45 Physical Requirements:
Applicant must possess the ability to do light lifting, under 15 pounds, and have use of fingers.
- Department:
0679 Medical Support Assistance - Salary Range:
$43,251 to $56,222 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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